User experience design is about creating the ideal encounter for the customer or visitor while using a product or service. The term is mainly used in relation to digital experiences, including websites, software, and mobile apps, but can also apply to the remote control to your TV, the control pad on your microwave, and the process you go through to return an item to a store.
User experience design can be described by seven factors, according to Peter Morville:
In my next seven blog posts, I'll be doing a deeper dive into each of these factors that shape the user experience. Today's post is the seventh and final in the series and is about value.
Your product or service must deliver value, otherwise what's the point? It must deliver value to the business which creates it and to the user who uses it.
Valuable is defined by Merriam-Webster
It makes sense that 'valuable' is at the center of the diagram of the factors of user experience design. A valuable user experience is made up of the sum of all the parts: useful, desireable, accessible, credible, findable, and usable.